Privacy policy
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Help us Green and its affiliates (collectively "Help us Green, we, our, us") collect, use, share, protect or otherwise process your personal information through Help Us Green website https://www.helpusgreen.com. By visiting this website, providing your information or availing any product/service offered on the website, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree to these terms and conditions or any part of these terms and conditions please do not use or access our website.
Note: Our policy is subject to change at any time without any prior notice. To make sure you are aware of any changes, please review these policies periodically.
COLLECTION
We collect your personal information relating to your identity, demographics and when you use our website, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to: Information provided to us during sign-up/registering or using our website such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. Some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or password etc. Some of the information such as your shopping behaviour, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are
not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website.
We may automatically track certain information about you based upon your behaviour on our website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
Please note that any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.
USE
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you with the ability to opt out of such uses.
We use your personal information to assist us in handling and fulfilling orders; enhancing the customer experience; to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.
We will ask for your permission to allow us access to your text messages (SMS), contacts in your directory, location and device information:
(i) to send commercial communication regarding your orders or other products and services
(ii) enhance your experience on the website and provide you access to the products and services offered on the website by us.
You understand that your access to these products/services may be affected in the event permission is not provided to us.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We use this data to tailor your experience at our website, providing you with content that we think you might be interested in and to display content according to your preferences.
COOKIES
“Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”.
We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.
SHARING
We may share personal information with other corporate entities and affiliates. These entities and affiliates may market/advertise to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for
their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to summons, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur, another business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
LINKS TO OTHER SITES
Our website links to other websites that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
SECURITY PRECAUTIONS
To protect your personal information from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We adopt industry-standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using the website, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the website. Users are responsible for ensuring the protection of login and password records for their accounts.
CHOICE/OPT-OUT
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by mailing us at hello@helpusgreen.com
USE OF CHILDREN INFORMATION
Use of our website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
DATA RETENTION
We retain your personal information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable Help us Green to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
CONSENT
By visiting our website or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the website in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Kartik Shukla
Address: SITE-1, C-8/3, Industrial Area, Panki, Kanpur Nagar, Uttar Pradesh, 208022
Phone: +91 8953047858
Email: hello@helpusgreen.com
Time: 10-6pm Monday-Saturday
QUESTIONS
If you have any questions about this Policy or other privacy concerns, you can also email us at hello@helpusgreen.com